Refund and Cancellation Policy

Effective Date: 15/02/2026

1. Scope

This policy applies to subscription fees and platform-billed service charges paid to SouthScape by business clients.

This policy does not govern refunds issued by partners to their own end-customers for partner-managed travel services.

2. Non-Refundable Subscription Fees

Subscription fees paid to SouthScape (including general and premium plans, renewals, upgrades, and extensions) are non-refundable under any circumstance once paid.

3. Limited Exception Initiated by SouthScape

A refund may be processed only when initiated or explicitly approved by SouthScape, such as duplicate billing, wrongful debit, or a verified platform-side billing error.

If approved, the refund will be credited to the original payment method within 14 working days.

4. Cancellation and Plan Changes

• Mid-term cancellation does not create a pro-rated refund entitlement.
• Downgrade, low usage, or temporary suspension does not create a refund entitlement.
• Non-renewal may stop future billing, subject to active contract or invoice obligations.

5. Partner-Customer Refunds and Chargebacks

Partners are solely responsible for customer-facing refunds, cancellations, chargebacks, and payment disputes for partner-managed bookings and services.

6. Billing Disputes

Any billing concern should be reported to SouthScape support with transaction references for review.

7. Contact

Email: contact@southscape.tours
Phone: +91 9187572755