Refund and Cancellation Policy

Effective Date: 15/02/2026

1. Scope

This policy applies to bookings made directly on SouthScape. Partner-created services, including bookings made on partner pages or partner custom domains, are governed by the partner's policy.

2. Non-Refundable Bookings

• Confirmed bookings are non-refundable when the cancellation is initiated by the customer.
• Advance payments are non-refundable once a booking is confirmed, unless SouthScape initiates cancellation.

3. SouthScape-Initiated Cancellations

Refunds may be approved only when a cancellation is initiated by SouthScape due to operational constraints, weather disruptions, government regulations, strikes, bandhs, or other force majeure events.

4. Partner Bookings

For partner bookings paid via a partner payment gateway, refunds, chargebacks, and disputes must be directed to the partner. SouthScape is not responsible for partner refunds.

5. Refund Timeline

Approved refunds will be credited back to the original payment method within 14 working days.

6. No-Show and ID Mismatch

No-shows or failure to present valid government-issued ID may result in denial of service without refund.

7. Contact

Email: contact@southscape.tours
Phone: +91 9187572755